Return, Refund & Exchange Policy
At REGALLO, customer satisfaction is our top priority. If you receive a damaged, defective, incorrect product, or experience a size issue, we are here to help.
Return & Exchange Eligibility
– Returns and exchanges are accepted within 14 days of receiving your order.
– The product must be unused, in its original condition, and returned with its original packaging.
– The original REGALLO shoe box must also be returned. Returns or exchanges without the original shoe box will not be accepted.
Eligible Reasons for Return or Exchange
You may request a return or exchange if:
– You received a damaged product.
– You received a defective product.
– You received the wrong product.
– You received the wrong size or need a size exchange.
Refund Policy
– Once the returned product is received and inspected, your refund will be processed.
– For damaged, defective, or incorrect products, REGALLO will provide a full refund, and no return shipping charges will be deducted.
– For size-related returns or exchanges, REGALLO will provide a full refund or exchange, and no return shipping charges will be deducted, subject to approval.
Non-Returnable Items
Returns, refunds, or exchanges will not be accepted if:
– The customer simply changes their mind.
– The customer does not like the product after purchase.
– The product has been used or damaged by the customer.
– The product is returned without its original packaging.
– The original REGALLO shoe box is missing or not returned with the product.
Need Help?
If you have any questions regarding a return, refund, or exchange, please contact our customer support team before returning any product.
